TrueBid™

Effective 16 September 2026

Privacy policy

Who we are

This privacy policy applies to TRUEBID PTY LTD (ACN 701 281 736) (“TrueBid”, “we”, “us”). TrueBid operates truebid.com.au.

TrueBid is an invitation-only offer board for real estate sales. We host the shared offer record. Each listing on TrueBid identifies the licensed real estate agency managing the campaign.

We voluntarily commit to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). Transparency is our core function, and we handle your personal information with the same openness.

What TrueBid is

TrueBid provides a shared file for non-binding property offers. The listing agent invites named buyers. Invited buyers register and pass identity verification. Offers are recorded on a shared file until a vendor-set cut-off. TrueBid is not an auction platform and does not host public browsing of offer amounts.

The information we handle

Buyers. Name, mobile number, and email address (received from the listing agency’s CRM when invited). Account registration details. Identity verification outcome (a pass/fail result and timestamp). Offer figures, terms, submission timestamps, and withdrawal status. Automatic technical logs.

Identity documents. When you upload your driver licence or passport for verification, the file is first checked by an automated document-type classifier to confirm it is an identity document. It is then held in a private, access-controlled store for up to 21 days from upload and deleted automatically after that. The listing office views it through links that expire after 7 days. If the private store is unavailable at the time of upload, the file is emailed to the listing office instead, and the office is instructed to delete it once sighted. After the retention period TrueBid holds the verification outcome only, not the document. The listing agency collects any identification it needs for exchange and settlement under its own statutory obligations, separately from TrueBid.

Vendors. Name, contact details, property address, and notification history (received from the listing agency’s CRM).

Agents. Name, real estate licence details, and agency contact details.

How your data is shared on the offer board

Vendors see name, amount, and full conditions. The listing agent also sees your mobile number. The owner does not.

Other buyers see figures only. Amount and basic condition status. Never your name or contact details.

Withdrawn offers stay on record. Marked withdrawn. Never deleted.

Simultaneous notification. Owner and listing agent are told at the same time.

Why offers are retained indefinitely

Offer records are append-only. Once lodged they cannot be altered or erased. A correction is a new entry. Retained to satisfy statutory record-keeping including the NSW Property and Stock Agents Act 2002 and underquoting compliance.

CRM integration and direct marketing

Completed offer files and outcomes are synchronised back to the listing agency’s CRM (VaultRE). We do not sell personal information. We do not send third-party marketing. Transactional offer notices continue even if you unsubscribe from general updates.

Third-party processors

No artificial intelligence system reads, ranks, or scores your offer. The only automated model in the process is the document-type check on identity uploads described above.

Security, access, and corrections

Encrypted in transit and at rest. Request access or account corrections at support@truebid.com.au. Lodged offer details cannot be deleted. Eligible data breaches are assessed under the Notifiable Data Breaches scheme.

Complaints

Contact support@truebid.com.au first. We respond within 30 days. You may then complain to the OAIC at oaic.gov.au.

Collection notice

TrueBid collects your name, contact details, and identity verification status to process your non-binding property offers. Identity documents you upload are held for up to 21 days and then deleted. Your name and full offer terms are disclosed to the property owner and listing agent, while other invited buyers see only your offer figure. Offers are recorded on a permanent compliance file.